Welcome!

@ThingsExpo Authors: Elizabeth White, Yeshim Deniz, Pat Romanski, Liz McMillan, William Schmarzo

Related Topics: @ThingsExpo, Mobile IoT, @DevOpsSummit

@ThingsExpo: Blog Feed Post

Smart Devices, Smarter Monitoring | @ThingsExpo #IoT #M2M #APM #Monitoring

The smarter the device, the smarter you need to be about monitoring it

Smart Devices, Smarter Monitoring
By Michael Churchman

Smart devices require smart monitoring. That's not a platitude. It's an imperative. In fact, the smarter the device, the smarter you need to be about monitoring it.

Why You Should Monitor
As headlines have shown, unmonitored, unprotected smart devices may be a disaster (or a DDoS attack) just waiting to happen. Consider the following:

Smart devices can be hacked
Last year's wave of DDoS attacks was a wake-up call. Many smart devices have little or no built-in security, and that combined with wireless communication and the sophisticated features of their built-in operating systems, makes them particularly tempting targets for an attack.

It's worth noting that the DDoS attacks simply made use of smart devices as nodes in a botnet, without specifically exploiting their hardware control or monitoring capabilities. It is not difficult to imagine a more targeted attack aimed at specific classes of smart devices and designed to make use of those hardware control capabilities, possibly with catastrophic consequences.

Even an attack on a single device could cause considerable damage, depending on its function. Given the potential danger and lack of built-in security, adequate monitoring is a necessity for detecting and preventing future attacks.

Smart devices often perform more complex functions than their non-smart counterparts
Building so much intelligence into smart devices gives them the capability to handle tasks that would be too complicated for traditional, non-smart devices. A smart device may control complex mechanical actions, balance power loads, or adjust environmental conditions based on sophisticated algorithms processing inputs from a variety of sensors. The more complex a system is, the greater the chances of significant errors. Monitoring smart devices serves as a safeguard against such errors.

Smart devices often have greater responsibilities than non-smart devices
It's one thing if a smart toaster chars your English muffin, but when a smart medical device is controlling a suite of life-support systems, there's no margin for error.

Smart devices may run expensive factory-floor equipment, traffic lights, power production and distribution facilities, as well as other important (and sometimes crucial) resources. Even a smart system for monitoring and balancing home electrical power may cause significant problems and economic losses if it fails. And when the failure of a system could endanger life or public safety, a major malfunction is not an acceptable option. It would be irresponsible and dangerous not to consistently monitor smart devices which control absolutely crucial functions, and that negligence could lead to significant legal repercussions or worse.

Get Smart!
What is the best approach to monitoring a smart device? To a considerable degree, that depends on the device itself - what it does, what kind of built-in or bundled control and monitoring software it includes, and what kind of monitoring data it makes available. These are the key points to keep in mind:

The device's built-in monitoring functions
A device may come with software that includes monitoring functions, or it may simply produce raw data that can be used for monitoring. Does it have an API? If it is compliant with the Open Connectivity Foundation (OCF)'s specifications for smart devices, it should include well-defined methods for querying and monitoring the state of the system. If it has a proprietary API, what kind of monitoring functions are included? Even without any kind of real API, however, it may be possible to extract some kind of monitoring output.

The actual monitoring data
What monitoring information is available, and what information is important to you?

A complex OCF-compliant device may be able to provide you with a wide range of data about its operational state. When you have an abundance of monitoring data, to optimize response you need to decide what information should be monitored on an ongoing basis (to detect malfunctions and generate alerts, for example), and what information can simply be logged.

A simple non-compliant device, on the other hand, may produce nothing more than a cryptic (and non-specific) error code when it detects a failure or an out-of-range value. In that case, you simply have to take what you can get, and make the best of it.

What to filter, and what to ignore
Even if you have decided what information needs to be included during the specification/design stages of setting up your monitoring system, you may still need to filter out background noise (transient, slightly-out-of-range values, for example) on an ongoing basis, so that you can more clearly identify conditions that require an alert.

Alert noise is more than just an annoyance. If there is too much of it, it may mask signals that do require attention. Worse, it can even cause alert fatigue in response teams, so that they fail to recognize alerts that do require immediate attention.

Analysis, sorting, and dispatching
Like filtering; analysis, sorting, and dispatching are all key elements of any issue resolution system. If an alert produced by a smart device is important enough to require a response, it should be correlated with other related symptoms (to reduce responder noise), automatically routed to the appropriate responders, and embedded with relevant or troubleshooting information to streamline the response.

Registering an alert in your system is only the beginning of the resolution process. Without effective, real-time information consolidation and dispatching, even the highest-urgency alerts may be in danger of getting lost.

Getting Even Smarter
Smart monitoring for smart devices isn't an option - it's a necessity. Knowing this, how can you get started in implementing the right solution? The key to monitoring smart devices lies in making optimal use of the data that each device provides. In the case of complex, OCF-compliant devices, this could mean sending monitoring data to customized control software in order to automatically respond to out-of-bounds conditions. The control software could then decide whether or not to generate an alert based on the device's response to the adjustments made by the control software.

In effect, this adds an extra layer of smartness to the device and the monitoring system, taking advantage of the rich set of features included in the OCF specifications. Even in the case of a relatively simple, non-compliant device, it's possible to make use of the data that's provided to set up genuinely smart monitoring and produce a genuinely smart response. In a world of increasingly more unknowns, implementing such a solution can help your teams minimize the potential financial and security repercussions of smart devices gone rogue.


Ready to take your monitoring to the next level? Sign up for a free PagerDuty trial today!

The post Smart Devices, Smarter Monitoring appeared first on PagerDuty.

Read the original blog entry...

More Stories By PagerDuty Blog

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

@ThingsExpo Stories
Recently, REAN Cloud built a digital concierge for a North Carolina hospital that had observed that most patient call button questions were repetitive. In addition, the paper-based process used to measure patient health metrics was laborious, not in real-time and sometimes error-prone. In their session at 21st Cloud Expo, Sean Finnerty, Executive Director, Practice Lead, Health Care & Life Science at REAN Cloud, and Dr. S.P.T. Krishnan, Principal Architect at REAN Cloud, will discuss how they b...
SYS-CON Events announced today that Avere Systems, a leading provider of hybrid cloud enablement solutions, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Avere Systems was created by file systems experts determined to reinvent storage by changing the way enterprises thought about and bought storage resources. With decades of experience behind the company’s founders, Avere got its ...
SYS-CON Events announced today that Avere Systems, a leading provider of enterprise storage for the hybrid cloud, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Avere delivers a more modern architectural approach to storage that doesn't require the overprovisioning of storage capacity to achieve performance, overspending on expensive storage media for inactive data or the overbui...
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, will discuss how from store operations...
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
SYS-CON Events announced today that Ryobi Systems will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Ryobi Systems Co., Ltd., as an information service company, specialized in business support for local governments and medical industry. We are challenging to achive the precision farming with AI. For more information, visit http:...
High-velocity engineering teams are applying not only continuous delivery processes, but also lessons in experimentation from established leaders like Amazon, Netflix, and Facebook. These companies have made experimentation a foundation for their release processes, allowing them to try out major feature releases and redesigns within smaller groups before making them broadly available. In his session at 21st Cloud Expo, Brian Lucas, Senior Staff Engineer at Optimizely, will discuss how by using...
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lead...
SYS-CON Events announced today that Daiya Industry will exhibit at the Japanese Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Ruby Development Inc. builds new services in short period of time and provides a continuous support of those services based on Ruby on Rails. For more information, please visit https://github.com/RubyDevInc.
SYS-CON Events announced today that CAST Software will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CAST was founded more than 25 years ago to make the invisible visible. Built around the idea that even the best analytics on the market still leave blind spots for technical teams looking to deliver better software and prevent outages, CAST provides the software intelligence that matter ...
As businesses evolve, they need technology that is simple to help them succeed today and flexible enough to help them build for tomorrow. Chrome is fit for the workplace of the future — providing a secure, consistent user experience across a range of devices that can be used anywhere. In her session at 21st Cloud Expo, Vidya Nagarajan, a Senior Product Manager at Google, will take a look at various options as to how ChromeOS can be leveraged to interact with people on the devices, and formats th...
SYS-CON Events announced today that Yuasa System will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Yuasa System is introducing a multi-purpose endurance testing system for flexible displays, OLED devices, flexible substrates, flat cables, and films in smartphones, wearables, automobiles, and healthcare.
SYS-CON Events announced today that Dasher Technologies will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Dasher Technologies, Inc. ® is a premier IT solution provider that delivers expert technical resources along with trusted account executives to architect and deliver complete IT solutions and services to help our clients execute their goals, plans and objectives. Since 1999, we'v...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities – ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups. As a result, many firms employ new business models that place enormous impor...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...
SYS-CON Events announced today that Taica will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Taica manufacturers Alpha-GEL brand silicone components and materials, which maintain outstanding performance over a wide temperature range -40C to +200C. For more information, visit http://www.taica.co.jp/english/.
SYS-CON Events announced today that TidalScale, a leading provider of systems and services, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale has been involved in shaping the computing landscape. They've designed, developed and deployed some of the most important and successful systems and services in the history of the computing industry - internet, Ethernet, operating s...
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
SYS-CON Events announced today that TidalScale will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale is the leading provider of Software-Defined Servers that bring flexibility to modern data centers by right-sizing servers on the fly to fit any data set or workload. TidalScale’s award-winning inverse hypervisor technology combines multiple commodity servers (including their ass...
Join IBM November 1 at 21st Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Cognitive analysis impacts today’s systems with unparalleled ability that were previously available only to manned, back-end operations. Thanks to cloud processing, IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Imagine a robot vacuum that becomes your personal assistant tha...