Welcome!

@ThingsExpo Authors: Pat Romanski, Liz McMillan, Zakia Bouachraoui, Yeshim Deniz, William Schmarzo

News Feed Item

Twenty-Five Percent of U.S. Broadband Households With Smart Home Devices Experience Problems Monthly

Parks Associates and Support.com to Host Complimentary Webcast About Impact of Internet of Things (IoT) and Connected Home on Tech Support Services

DALLAS, TX -- (Marketwired) -- 08/18/14 -- Internet of Things research from Parks Associates finds that roughly 25% of U.S. broadband households with smart home devices experience problems monthly. As a result, interest in tech support services among smart home device owners is strong -- 57% of consumers with an IP security camera and 58% of consumers with a smart electronic door lock or thermostat would value tech support services for these solutions.

The research firm will highlight key findings of its research and analyze the impact of the IoT on the smart home and tech support markets during the complimentary webcast "Internet of Things: Impact on Support Services & Solutions," co-hosted with Support.com on Wednesday, August 20 at 1 p.m. CT (2 p.m. ET).

"Smart home packages currently hold broad appeal among U.S. consumers, and last week, Parks Associates announced nearly 4% of U.S. households will have a smart home controller by the end of 2014, with an estimated increase to nearly 6% by 2015," said Patrice Samuels, Research Analyst, Parks Associates, who will lead the webcast with Amy Millard, VP Marketing, Support.com. "Support providers must be equipped to handle the growing demand for on-boarding and ongoing enablement services to ensure that consumers have optimal experiences with their smart home products and services."

Parks Associates' report Evolution of Smart Home and the Internet of Things shows 64% of all smart devices currently in households operate as part of a security or home controls system. Smart devices include motorized door controls, lighting controls, networked security camera, and programmable thermostats, among other devices.

"The dramatic shift in technology driven by the cloud and the Internet of Things (IoT) increases product and call complexity. Technology providers must continuously optimize their service interactions, and we've seen that automating agent processes is a key step towards that optimization. I'm very excited and honored to present alongside Patrice Samuels, as we talk about the impact of the IoT and Connected Home on Tech Support Services," said Amy Millard, VP Marketing, Support.com, Inc.

The Parks Associates and Support.com webcast addresses the following topics:

  • The impact of support services on the adoption and growth of smart home solutions.
  • Evolution of technical support processes and tools necessary to maintain support efficiency.
  • Opportunities for technical support providers created by new security and privacy concerns.

Patrice Samuels studies digital home technical support services across global markets at Parks Associates, with a focus on market trends, business models, and provider strategies. Patrice is on Twitter at @PatriceatParks. Amy Millard leads corporate marketing, product marketing, and demand generation for Support.com.

Webcast registration is complimentary, and all registrants will receive presentation materials with a link to the recording of the one-hour webinar. Register at http://www.parksassociates.com/support-internetofthings, and to request a meeting, contact Holly Sprague at [email protected] or 720-987-6614.

About Parks Associates: Parks Associates is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services. Founded in 1986, Parks Associates creates research capital for companies ranging from Fortune 500 to small start-ups through market reports, primary studies, consumer research, custom research, workshops, executive conferences, and annual service subscriptions.

The company's expertise includes new media, digital entertainment and gaming, home networks, Internet and television services, digital health, mobile applications and services, consumer electronics, energy management, and home control systems and security. http://www.parksassociates.com

Holly Sprague
Parks Associates
720.987.6614
[email protected]

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

IoT & Smart Cities Stories
The hierarchical architecture that distributes "compute" within the network specially at the edge can enable new services by harnessing emerging technologies. But Edge-Compute comes at increased cost that needs to be managed and potentially augmented by creative architecture solutions as there will always a catching-up with the capacity demands. Processing power in smartphones has enhanced YoY and there is increasingly spare compute capacity that can be potentially pooled. Uber has successfully ...
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
To Really Work for Enterprises, MultiCloud Adoption Requires Far Better and Inclusive Cloud Monitoring and Cost Management … But How? Overwhelmingly, even as enterprises have adopted cloud computing and are expanding to multi-cloud computing, IT leaders remain concerned about how to monitor, manage and control costs across hybrid and multi-cloud deployments. It’s clear that traditional IT monitoring and management approaches, designed after all for on-premises data centers, are falling short in ...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
If a machine can invent, does this mean the end of the patent system as we know it? The patent system, both in the US and Europe, allows companies to protect their inventions and helps foster innovation. However, Artificial Intelligence (AI) could be set to disrupt the patent system as we know it. This talk will examine how AI may change the patent landscape in the years to come. Furthermore, ways in which companies can best protect their AI related inventions will be examined from both a US and...
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He has been a regular contributor to both InformationWeek and CIO Insight...
DXWorldEXPO LLC, the producer of the world's most influential technology conferences and trade shows has announced the 22nd International CloudEXPO | DXWorldEXPO "Early Bird Registration" is now open. Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)
Bill Schmarzo, Tech Chair of "Big Data | Analytics" of upcoming CloudEXPO | DXWorldEXPO New York (November 12-13, 2018, New York City) today announced the outline and schedule of the track. "The track has been designed in experience/degree order," said Schmarzo. "So, that folks who attend the entire track can leave the conference with some of the skills necessary to get their work done when they get back to their offices. It actually ties back to some work that I'm doing at the University of ...